Data Protection Manager SP1 throws error 0x80004002 or ID 207

Filed Under (Data Protection Manager) by Just An Admin on 23-12-2008

After installing Service Pack 1 for Data Protection Manager 2007 and upgrading each of the agents on my servers, most of my protected servers would fail to back up with one of the following errors:

  • Replica is inconsistent
  • Recovery point creation failed

Only a hand full of jobs completed successfully. Consistency checks would fail also.

Looking more closely at the messages in DPM, you may see errors like:

  • ID 207 Details: No such interface supported (0x80004002)

Some searching provided the answers. It seems that Service Pack 1 has a minor flaw as it does not register the VSS Writer completely, specifically the IVssDifferentialSoftwareSnapshotMgmt3 interface.

To fix run the following command on the DPM server:

regsvr32 %windir%\System32\vss_ps.dll

Update 30/12/2008: It was brought to my attention that you may need to restart the Volume Shadow Copy service afterwards.

If this does not fix your problem, you may look at article KB940032 –;EN-US;940032

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